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School of Artificial Intelligence

Agentic AI for Government Services Programme

Schools Schools of Artificial Intelligence Agentic AI for Government Services Programme

Programme Overview

Agentic AI for Government Services is designed to help government professionals translate the UAE Government 4.0 vision into practical service transformation. Delivered over six weeks, with one day per week plus an applied project, the programme enables participants to apply agentic AI models to a real service from their own entity. 

The programme converts policy ambition into actionable delivery through structured service decomposition, citizen- and back-office agent design, and governance-by-design practices. Participants complete a phased service transformation blueprint that is ready for internal review, approval, and implementation planning. 

Programme Benefits Programme Modules ADGM Academy ADGM Academy Certificate of Completion Six Weeks
Programme Benefits
Teams build practical readiness to support UAE Government 4.0 and the national agentic AI agenda. The programme provides tools to prioritise suitable services, define measurable success criteria, and develop structured outputs that can support internal approval from the outset.
Participants apply Arabic-first, accessible, and trusted interaction models to citizen-facing agent design. The programme embeds identity, consent, transparency, and service confidence considerations to support responsible adoption at scale.
Back-office workflows are redesigned around document processing, intelligent triage, and cross-entity coordination. Participants map system integrations, handoff points, and controls to reduce service cycle times while maintaining governance, accountability, and operational resilience.
Accountability structures, appeal rights, procurement requirements, and risk controls are embedded from the outset. Participants develop governance checkpoints that support safe, transparent, and auditable use of autonomous service models.
Who is the Programme for?

The programme is designed for government digital teams, service owners, and information technology leaders across federal and emirate-level entities. 

Registration Form

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* Please note: This programme is available only to corporate groups. Individual signups are not eligible.
Learning Modules

Module 1: Agentic Vision 
Interpret UAE Government 4.0 and global benchmarks to set scope, success metrics, and service selection criteria for agentic transformation. 

Module 2: Service Decomposition 
Break down government services into core steps and classify each step as suitable for automation, human augmentation, or human-only delivery, with clear guardrails and human-in-the-loop checkpoints. 

Module 3: Citizen Agents 
Design citizen-facing agents with Arabic-first interaction, accessibility standards, digital identity integration, and trust measures embedded from the start. 

Module 4: Back-Office Agents 
Configure back-office agents for document processing, triage, and cross-entity workflows, integrated with existing systems and operational controls. 

Module 5: Governance by Design 
Establish accountability models, appeal mechanisms, risk controls, and procurement pathways that are appropriate for responsible autonomous government service delivery. 

Module 6: Capstone Blueprint 
Produce an agentic redesign blueprint for one real service from their entity, including a phased implementation plan and documentation suitable for internal review, approval, and implementation planning. 

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