Discover who we are, what drives our mission, and how we empower talent through industry partnerships, innovative learning, and programmes that strengthen the region’s financial and business landscape.
Explore ADGM Academy’s schools, where industry aligned programmes, expert led learning, and practical skill development come together to prepare professionals for success in today’s fast evolving business landscape.
Explore a wide range of industry aligned programmes designed to build future ready skills, support professional growth, and empower individuals and organizations to thrive in today’s rapidly evolving financial and business landscape.
Abu Dhabi’s multi-sector innovation hub – a first-of-its-kind ecosystem that fuses education, research, regulation, and investment under one roof. We bring together policymakers, regulators, industry leaders, researchers, and entrepreneurs to shape the technologies and industries of tomorrow.
Our research focuses on five strategic themes that are redefining the future of financial services and the broader economy. Through authoritative papers, insights, and reports, we turn complex challenges into practical knowledge that supports industry leaders, regulators, and entrepreneurs.
AI now sits at the core of modern service centres across both corporate and government contexts. In this applied, two-day programme, participants will design and test AI-augmented workflows for contact centres and back-office operations. Through hands-on labs, participants will build agent-assist and automation patterns, multilingual support, and quality controls that work in real environments. Participants leave with a service-journey redesign and a ready-to-use agent-assist response library.
This programme is for CX leads, operations managers, and contact-centre supervisors in corporate and government service environments.